Privacy Policy

1. Information We Collect

We collect information through two primary methods: Information You Provide and Automatically Collected Information.

1.1 Information You Provide

1.1.1 We do not collect any personal information from users unless voluntarily provided through our Contact Us page or when signing up on our mobile application.
1.1.2 Information provided via the Contact Us page may include your name, email address, phone number, and any message you choose to share.
1.1.3 When signing up on our mobile application, users may provide their Name, Phone Number, Email, City, State, Country, and Company Name.
1.1.4 Customers using the mobile application can also place orders, and this order information is stored for analytics, order fulfillment, and improving user experience.
1.1.5 When you message Agrawal Jewellers on Instagram, Facebook Messenger or WhatsApp, we receive the messages you send (text, photos, files and voice notes), your public profile name and profile picture, and your username or account ID on that platform. On WhatsApp we also receive your phone number. This information is provided to us through Meta Platforms’ official business messaging services.

1.2 Automatically Collected Information

1.2.1 We may collect certain information automatically when you use our mobile application, including but not limited to: device type and operating system; IP address and location data (if enabled by the user); application usage data to enhance performance and user experience.
1.2.2 We do not use cookies, trackers, or any automated data collection tools on our website. However, certain analytics tools may be used within our mobile application to improve service quality and user experience.

2. How We Use Your Information

2.1 Information provided through the Contact Us page is used solely for responding to inquiries and providing customer support.
2.2 We do not sell, rent, or share your personal information with third parties except as required by law and except for the service providers described in 2.5.
2.3 Any communication from Agrawal Jewellers in response to inquiries will be professional and relevant to the request made.
2.4 Messages you send us on Instagram, Facebook Messenger or WhatsApp are used only to reply to your inquiry, to manage your customer account (for example, to link your messages to your customer record), and to update you about your inquiries and orders. We do not use them for advertising. We send promotional messages only if you have agreed to receive them, and you can withdraw that agreement at any time by telling us to stop.
2.5 Your messages are stored in our customer management system, which only authorised staff of Agrawal Jewellers Pvt. Ltd. can access. We use hosting and database service providers to run that system, and they process this data only on our behalf. Meta Platforms, Inc. and its affiliates operate Instagram, Facebook Messenger and WhatsApp, and process your messages under their own terms and privacy policies.
2.6 We keep conversation history for as long as it is needed to respond to you and to serve your account, and for as long as the law or our accounting obligations require.

3. Data Protection & Security

3.1 We take appropriate security measures to protect any information submitted through our website.
3.2 Despite our best efforts, no digital platform can guarantee absolute security, and users should take appropriate precautions when sharing personal information online.

4. Third-Party Links

4.1 Our website may contain links to third-party websites for reference purposes.
4.2 We are not responsible for the privacy policies or practices of external websites and encourage users to review their respective privacy policies before sharing any information.

5. Legal Compliance

5.1 We may disclose personal information if required by law or to comply with legal obligations.
5.2 If necessary, we will cooperate with regulatory authorities regarding data protection matters.

6. Your Rights and Deleting Your Data

6.1 You can ask us at any time to show you, correct or delete the personal information we hold about you, including your messages from Instagram, Facebook Messenger and WhatsApp.
6.2 To request deletion, follow the steps at https://agrawaljewellers.com/data-deletion/ or email info@agrawaljewellers.com with the subject “Delete my data”. We will confirm deletion within 30 days.
6.3 We may keep limited information where the law requires it, for example invoices and tax records.

7. Changes to This Privacy Policy

7.1 Agrawal Jewellers reserves the right to modify this Privacy Policy at any time.
7.2 Any updates will be posted on this page with the latest revision date.

8. Contact Information

Agrawal Jewellers Pvt. Ltd.
1169A, Second Floor, Kucha Mahajani, Chandni Chowk, Delhi
Phone: +91-9953927796
Email: info@agrawaljewellers.com

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.